Quality and Customer Satisfaction are consistently monitored to ensure that Customer's and Samama's expectations are met. Quality is measured in many different ways at Samama as there is way to gauge performance in today's complecates environment. The Quality mission is mandated directly from the Chairman and is disseminated to each and every member of the Samama team. Every single staff member has full access to the quality policies and procedures, the Total Quality Management (TQM) program and the associated reporting systems....Internal training and career enhancements are not only available in Samama, they are mandated. Every single employee in the company is required to undergo some form of training each and every year. In addition to the internal programs there are specialty programs, manufacturer's specific programs and personnel regularly attend seminars and conferences around the world. This enables Samama to stay abreast of all of the latest technologies, ideas and the monitoring of work in today's increasingly complex world.

...The Quality Assurance Control department is in place to ensure that all policies and procedures are being utilized and that they are up to date. The QA/QC team are also important members of the TQM team.

Samama's success is largely dependent of its team of 13,000 employees. This highly motivated work force comes from all corners of the world. Proven leaders and technical experts form the core that manages this large work force. This core of experts ensure that all of their teams under their responsibilities are fully trained and equipped to perform their required tasks.

                     ISO Certified